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Our Terms & Conditions: What You Need to Know

When you open an account with ok 4d, you're joining a platform built for Indonesia players.

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ok 4d Our Terms & Conditions: What You Need to Know
REACH US ANYTIME

How to Contact Us About These Terms

Questions about how our terms apply to your account or withdrawal? We're here through live chat, email and phone during our support hours. Players in Jakarta and across Indonesia can reach us in English and Indonesian. If you need a policy change, account closure or data request, submit it through your account settings or contact us directly—we'll respond within three business days.

Team online

Live Chat

Open a chat from your account or the homepage. Our team responds within 5 minutes during business hours, seven days a week.

Email Support

Send questions to our support address and expect a reply within 24 hours with clarification on any terms or account issue.

Phone Support

Call our support line during business hours. We answer in English and Indonesian to walk you through account rules or policy questions.

SECURITY & DATA

How We Protect Your Data and Account

Your account, payment details and betting history are protected by encryption. We store your personal data only as long as your account is active and for the period required by law afterward.

Encryption & Security

All traffic between your device and our servers is encrypted. Your password is hashed and never stored in plain text anywhere on our platform.

Data Retention

We keep account and transaction records for the duration of your membership and as required by Indonesia financial regulations after closure.

Cookie Policy

We use session and analytics cookies to keep you logged in safely and to improve platform performance. You can control these in your browser settings.

Payment Safety

DANA, OVO, GoPay and QRIS handle all payment credentials. We never see or store your wallet or bank details directly on ok 4d.

Account Recovery

If your account is compromised, we verify your identity through email or phone and reset your credentials within 24 hours.

Data Requests & Closure

Request a copy of your data or full account deletion through settings or support. We'll process your request within 30 days.

Common Questions About Our Terms

Below are questions we hear most often about account rules, payment terms, account closures and your rights on ok 4d. If your question isn't here, reach out to our support team—they'll clarify any term or rule that affects your account.

Payouts are processed the same way as smaller wins. Your withdrawal is sent to the original DANA, OVO, GoPay or QRIS account you deposited from. We verify the payout against your account history and send it within one business day. Large withdrawals may trigger additional verification for security, but there is no cap on what you can cash out.

Yes. You can request account closure from your settings at any time. Any balance remaining in your account will be withdrawn to your original deposit method within three business days. Once closed, you cannot reopen the same account—you'd need to create a new one, subject to a 30-day waiting period after closure.

We suspend accounts for patterns like multiple accounts from one person, using a fake identity, attempting to manipulate promotions, or suspicious deposits. If we suspect a breach, we'll contact you first and ask for clarification before taking action. Closure is a last resort and we always give you a chance to respond.

We keep transaction records and betting history for seven years after account closure to comply with Indonesia financial regulations. Your personal data (name, phone, email) is deleted within 30 days unless we're required by law to retain it longer for audit or dispute resolution.

Contact our support team with the bet details, game round ID and time of the transaction. We'll pull the server logs and replay the round to verify the result. Most disputes are reviewed within 24 hours. If unresolved, escalation follows the dispute resolution terms you accepted at signup.

Your account is linked to one primary payment method from signup. To switch from DANA to OVO, or GoPay to QRIS, you'll need to contact support. We'll verify your identity and update your method so future deposits and withdrawals use the new one. The change takes effect within one business day.

Use the 'Forgot Password' link on the login page. We'll send a reset link to your registered email. Click the link and create a new password. You'll be back in your account in under five minutes. If you don't receive the email, check your spam folder or contact support and we'll send a reset manually.

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